Privacy Policy

1. Introduction

Sāpiru ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sapiru.chat or use our services.

We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, username, or similar identifiers (if you create an account).
• Contact Data: Email address, phone number (if provided via support or forms).
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Communications Data: The content of messages you send to us via chat widgets or email.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To provide customer support (e.g., via our chat widget).
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent, and address technical issues.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Consent: You have given us clear consent for a specific purpose (e.g., contacting support).
• Contractual Necessity: Processing is necessary for the performance of a contract with you.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, security), unless your rights override those interests.
• Legal Obligation: Processing is necessary to comply with the law.

6. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Hosting Providers: To host our infrastructure.
• Customer Support Tools: We use Chatwoot to provide live chat support. Interactions via the chat widget are processed to facilitate support.
• Analytics Providers: To understand user behavior and improve our site.

All third-party processors are bound by data processing agreements to ensure GDPR compliance.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data ("right to be forgotten").
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• The right to object to processing: You have the right to object to our processing of your personal data.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise these rights, please contact us at contact@sapiru.chat.

9. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., the chat widget state).

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.